Delivery

1. Where do you deliver to?
We deliver to any address in the UK mainland, as well as Worldwide. Delivery rates and delivery times may vary by country. 

2. How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it’s on its way. Your item will usually be dispatched within 1 working day.

3. Once my order has been dispatched when will I receive it?
The estimated delivery time for UK orders is 2-3 working days for deliveries within the UK. Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.
Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Please note we have to allow 10 working days for delivery inside the UK to have passed before we’re able to investigate the item as ‘Lost In Post’.

4. What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see ‘Once my order has been dispatched when will I receive it?’) please contact us so that we can class the item as ‘Lost In Post’ and investigate with the delivery company.
Please remember that we cannot investigate any missing orders until 10 working days have passed for UK deliveries.
After investigating, if we are not able to locate you parcel, we will issue you the full refund.

5. What happens if I am not at home to accept my delivery?
Usually most carriers will make 3 attempts to deliver an item.  After this the item will be returned to us.
Orders will be dispatched using a trackable service so you can keep up to date with your order. Your item will be professionally & carefully packed and dispatched in a timely manner.